Policies & FAQ
Pet Bath & Beyond is a safe environment for our employees as well as our clients and their pets. We reserve the right to refuse service to any client that violates the safety of our business.
When you arrive
We ask that all dogs be on a leash when entering the building to ensure the safety of the other animals in the lobby. Cats should be in a proper cat carrier.
How far in advanced should I book my appointment?
In order to make scheduling easier on us and make sure we have an adequate amount of time to spend on your pet, we suggest calling a day or two ahead of time for appointments. We suggest calling three days ahead of time for Saturday appointments. Around the holiday seasons and for the mobile salon, we suggest calling a week or two in advance. Even though we accept walk-ins, please call before you arrive to better assist you to ensure availability of your preferred groomers.
Our top priority is the happiness of our clients so please help us to ensure that we will be able to groom your pet with ample amount of time!
How long does the grooming take?
The grooming services typically take about two to three hours, depending on the busyness of the salon. Saturday’s typically take about three to four hours. We ensure to give the client a call when the grooming is finished. Express service is available at an extra cost to ensure that your pet is ready in 60 to 90 minutes depending on the size of your pet!
What vaccinations are necessary to take the pet in for grooming?
We require a current Rabies vaccination for all pets to ensure the safety of our employees. If the rabies vaccination is not current, we require a 48-hour period for the vaccination to become applicable. We do not accept hand written vaccinations, home vaccination, breeder vaccines etc. A licensed veterinarian must administer the vaccinations.
We recommend that all other vaccinations such as Bordetella, Distemper/Parvo Virus, and Canine Influenza etc. are up to date. It is the responsibility of the owner to have these vaccinations current.
What happens if my pet gets injured?
There is always a possibility of injury for the groomer and the pet. Some pets are more difficult to handle than others and accidents may happen, whether that is a dog bite to the groomer or a razor nick to the pet. Should any injuries happen during the grooming process we will notify the owner. Just as our groomers are responsible for their own injuries, so we are the clients of the pets.
How much will the grooming cost?
Prices are based on the breed, weight, length and condition of hair, and the temperament of the dog. Please inquire with the receptionist in shop for a more accurate price!
How do you dry the pets?
Each pet is different and we take appropriate measures to make sure we dry your pet in the best way possible for their comfort! We take a variety of factors into consideration when deciding: age, behavior, breed, and hair type. We have force dryers, cage dryers, and hand dryers. Our cage dryers have automatic temperature sensors, which shut off the heater to make sure that the safety of your pet is ensured.
How does the Mobile Salon work?
The Mobile Salon is a convenient, efficient, easy way to get your pet groomed! We have mobile vans that come right to your house! Depending on the temperament and number of pets you have, the service is able to get the pets groomed in a sufficient amount of time. You can make an appointment online or call the shop to book your appointment today!